Frequently Asked Questions

Our exterior cleaning covers all visible areas of your property, including roofs, gutters, fascias, soffits, driveways, patios and walls. We remove moss, algae, dirt, and staining using pressure washing, soft washing solutions or steam cleaning methods depending on the surface. Each service includes a full rinse down and site tidy up so your home is left spotless. 

We recommend having your gutters cleaned at least twice a year (typically spring & Autumn) and your roof treated every 2 - 3 years, depending on moss growth and tree coverage. Regular maintenance prevents leaks, dampl issues and costly repairs. down the line.

Yes. We use professional-grade cleaners and high-pressure systems to safely lift black lichen, oil stains, and grime from most hard surfaces including block paving, concrete, and natural stone. Our methods restore colour and traction without damaging the surface.

We can arrange one-off deep cleans or scheduled maintenance packages for ongoing upkeep.

We provide exterior cleaning throughout London, and surrounding regions. If you’re unsure whether we cover your area, just contact us & we’ll confirm or recommend a nearby partner.

Not necessarily. As long as we have access to the exterior areas and a water source if needed, you don’t need to be home. We’ll notify you before and after the clean, and provide photos on request.

We always pre-dampen nearby plants and grass, cover delicate areas, and rinse thoroughly after cleaning. All our solutions are biodegradable and safe when applied professionally

Light rain doesn’t affect most cleaning work, but if conditions make it unsafe or ineffective (e.g., heavy rain or wind), we’ll contact you to reschedule at no extra cost.

Most jobs take between 2–6 hours, depending on the surface size and condition. Roof cleaning or large driveway projects may take a full day. We’ll provide an accurate time estimate before starting.
 

Prices are based on surface size, access, and the level of buildup or staining. Every job starts with a free no-obligation quote — we’ll assess your property and provide a clear, itemised price before any work begins.

Yes! We provide discounts for landlords, letting agents, and customers who book regular maintenance cleans. Multi-property packages are ideal for portfolios or property managers.

We accept cash, debit/credit cards, and bank transfers. Invoices and receipts are always provided for your records.

For larger projects or commercial bookings, we may request a small deposit to secure your date. Residential customers usually pay upon completion and satisfaction of the work.
 

Yes we carry full public liability insurance and working-at-height coverage. This ensures you and your property are fully protected during every clean.

No. We use eco-friendly, biodegradable solutions that are safe when applied correctly. We always perform a patch test when needed and rinse all surfaces thoroughly

Our team is trained in working-at-height safety and uses industry-approved harnesses, stabilised ladders, and gutter vac systems. We also complete full risk assessments before starting any job.

Absolutely. All our methods adhere to UK COSHH (Control of Substances Hazardous to Health) guidelines, and we maintain up-to-date risk and method statements for every project.

You can expect surfaces to stay clean for 12–36 months, depending on weather conditions and surroundings. Roof and driveway treatments typically prevent regrowth for up to three years.

Yes, all our work comes with a customer satisfaction guarantee. If you’re not 100% happy, we’ll revisit and fix any issues promptly at no extra cost.

Moss and algae will eventually regrow due to moisture and shade, but we apply preventative biocide treatments to significantly slow regrowth. We also offer maintenance plans to keep surfaces spotless all year.

We recommend keeping gutters clear, trimming overhanging trees, and rinsing down patios or drives every few months. We can also set you up on a routine maintenance schedule.